FAQ
Getting to Know Decor By Carter
What is Decor By Carter?
Decor By Carter | Thoughtfully Designed Furniture
We focus on furniture that adds character, balance, and lasting style to the spaces where daily life unfolds. Each piece is chosen with attention to design and atmosphere, helping create homes that feel welcoming, personal, and thoughtfully arranged.
Shipping & Delivery
Do you offer free shipping?
Yes, every order includes free shipping. There are no minimum purchase requirements or hidden conditions. We simply want the delivery experience to be straightforward and convenient.
How long does delivery take?
Most orders arrive within 2–5 business days, with deliveries taking place Monday through Saturday. Once your order has been prepared and handed to our shipping partner, you’ll receive a tracking link so you can follow the delivery progress.
Do you ship internationally?
At the moment, we deliver within the United States only. Our priority is to provide a reliable experience for our local customers. If we expand shipping to other regions in the future, we will announce it to our community.
Returns & Refunds
What is your return policy?
If you decide the item isn’t the right fit, you have 60 days from the delivery date to return it. Simply contact us at support@decorbycarter.com, and we will guide you through the return process step by step.
How long do refunds take?
After a return has been approved and processed, refunds are typically issued within 7 business days. Depending on your bank or payment provider, it may take a little extra time before the amount appears on your statement.
Do you accept exchanges?
Yes. If you would prefer a different item instead, reach out to support@decorbycarter.com and our team will gladly assist you in arranging an exchange.
Payments & Security
What payment methods do you accept?
We accept a range of secure payment options, including:
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Visa
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Mastercard
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Maestro
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American Express
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Apple Pay
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Google Pay
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Shop Pay
All payments are processed through secure systems protected with SSL encryption.
Is my personal and payment information safe?
Yes. Protecting your information is extremely important to us. Decor By Carter does not store sensitive payment details, and every transaction is processed through a secure checkout environment.
Orders & Support
What should I do if my order hasn’t arrived?
Start by checking the tracking link included in your shipping confirmation email. If more than 7 business days have passed and your order still hasn’t arrived, please contact support@decorbycarter.com and we will look into it for you.
Can I update or cancel my order?
If your order has not yet been shipped, we may be able to update or cancel it. Please contact us as soon as possible after placing the order so we can check the status and assist you.
Need More Help?
Still have a question?
We’re always happy to help. If you need assistance, simply send a message to support@decorbycarter.com, and a member of our team will get back to you as soon as possible.