Refund policy

We want you to feel completely confident when bringing new pieces into your home. If something isn’t quite right, we’re here to help make the return process simple and straightforward.

Return Window

You have 60 days from the date your order is delivered to request a return. This gives you enough time to see how your furniture fits into your space and decide if it’s the right match.

Condition of Items

To be eligible for a return, items must be unused and in their original condition.
All original packaging, parts, and accessories must be included.

How to Start a Return

To begin a return, please email us at support@decorbycarter.com and include your order number.
Our team will guide you through the next steps as quickly as possible.

Return Shipping

Return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable shipping method to ensure your return arrives safely.

Exchanges

If you would prefer a different item, exchanges are available upon request.
Simply contact us and we’ll help you arrange the exchange.

Refunds

Once your return has been received and inspected, your refund will be processed within 7 business days.
The refund will be issued to your original payment method.

Please note that your bank or payment provider may take additional time to complete the transaction.

Need Assistance?

If you have any questions or need help at any point, feel free to reach out to support@decorbycarter.com.
We’re always here to assist you.